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Frequently Asked Questions

All orders are shipped within 48 hours.

You will receive a tracking number within 48 hours after placing your order, click the link in the email you received, which will take you to your order page. From the order page please click your tracking number to track your parcel.

You should receive your product 3-5 days after placing the order. If you have not received your product after 3-5 days please contact us at Info@SwingingSticks.com

Everything is shipped from within the United States

The Swinging Sticks are not completely silent as they do make a very small sound as the long stick passes the base. However, this is only audible only if the room is completely silent.

There can be several reasons why The Swinging Sticks have stopped moving. Below are the most common fixes to make your Swinging Sticks work perfectly again.

Videos are available here and in the section below, “Video guides – Fixing Common Issues”


Batteries are dead:

The most common reason is that the batteries have died, therefore, a change of batteries will make your Swinging Sticks work perfectly again. Please make sure that the batteries are placed such that the “+” and “-” is in its correct position. If it is still not working you can try to roll the inserted batteries in the battery compartment 3 times around its own axis.


Sticks are misaligned:

This can happen when The Swinging Sticks are not carefully removed from the packaging.  Thus, to fix this you will have to align the sticks again. Put your Swinging Sticks in front of you and check if the sticks are parallel like in the picture below.

If you find your Swinging Sticks to be not parallel like the picture above, it may look like the picture below.

To realign the sticks, take the non-aligned stick and press or pull gently on the outermost end of the affected stick until parallelism is restored. Please be careful when doing this.


Sticks are sitting loose:

This can happen when the sticks are not completely pushed onto the steel pins. This often occurs during shipping, unpacking, or moving The Swinging Sticks around. To fix this, press with your the thumb and forefinger as shown on the picture below to move the sticks back into position.


Other reasons for lack of movement

In addition to the above mentioned reasons here is a list of other reasons why your Swinging Sticks may not be moving properly:

  1. Your Swinging Sticks are placed near electromagnetic fields, air conditioners, televisions, or monitors. These things can influence how your Swinging Sticks are moving.
  2. An open window or radiators may under certain circumstances cause the sticks to stop.
  3. You are using batteries other than alkaline batteries or your batteries have been leaking.
  4. Your sticks have been removed from the pins. If you remove the sticks from the pins it may damage your Swinging Sticks and void your warranty.
  5. Your Swinging Sticks have become wet.
  6. Your Swinging Sticks have been improperly moved. You should always keep the packaging for your Swinging Sticks and put your Swinging Sticks in the packaging when shipping or moving your Swinging Sticks over distance.

If you still can’t make your Swinging Sticks move after following this guide, please contact us at Info@SwingingSticks.com

Battery check

Most often The Swinging Sticks are not working properly due to improperly inserted or dead batteries. Make sure you are using brand new high quality AA alkaline batteries placed correctly and roll the batteries inside the base to remove any dust there might be between the batteries and the contact points.


Realigning the sticks

The Swinging Sticks only work when everything is in perfect balance. Therefore, when cleaning or moving The Swinging Sticks the sticks can become misaligned and make it seem as if the product is no longer working. Thankfully, the fix is easy. Follow the video below to check and see if your sticks are misaligned and how to move the sticks back into position


Pin adjustment

Follow the video below to see if your The Swinging Sticks is not working properly due to incorrect positioning on the pin.

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